Our Promise to You

Acacia Immigration stands up to be the most efficient provider of visa application services in Australia. Our job is to make the complex immigration processes as simple, quick, inexpensive and hassle-free for you as possible.

We Keep You Fully Informed from the Very Start

For most of our clients, the journey begins with an immigration assessment:
  • You will receive full and frank written advice on your eligibility upfront, as well as details of any alternatives and fallback options
  • You will receive a fixed fee quote at the beginning of the process, with no nasty surprises later on
  • You will receive a realistic timeframe both for lodgement and processing of your application, based on Immigration's advice and our experience

Best Practice in Visa Lodgement

Our efficient processes minimise the turnaround time for lodgement:
  • You will receive complete details on all documents and information required as soon as you sign up with us
  • We will give you feedback on all documents you provide
  • We will complete all forms, make certified copies of your documents, and arrange for translations where necessary
  • We will keep the process as simple as possible for you - many of our clients never have to fill in a form, and we will never ask you for unnecessary documents
  • We will monitor and meet lodgement deadlines
  • Your application will be complete at lodgement wherever possible
  • Each application we lodge is subject to a rigorous quality control process

Speedy Processing, Proactive and Responsive Service

At Acacia we aim to get you the fastest possible processing times through lodgement of comprehensive, decision-ready (or health/character request-ready) applications.
  • We aim to respond to your calls or emails within 1 business day
  • You will be informed of any changes in immigration law during processing and advised of how to best deal with these
  • We will always make the most of opportunities to speed up processing of your application where possible
  • Where complications arise, we will escalate your case to the Department of Immigration's supervisors and managers to try and secure a successful outcome

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