Admissions Clerk - ANZSCO 542112

Records and processes information required for the admission and discharge of hospital patients and responds to telephone inquiries.
Skill Level
Alternative Titles
  • Hospital Ward Clerk
Skills Assessment Authority
No caveats apply to this occupation.

Group: 5421 Receptionists

receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
Medical Secretaries are included in this unit group, in Occupation 542114 Medical Receptionist.
  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering inquiries and providing information on the goods, services and activities of the organisation
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from clients and the public
  • receiving and distributing correspondence, facsimile messages and deliveries
  • maintaining the reception area
  • advising on and arranging reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Occupations in this Group

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